SuperagentYour Data
Data retention and privacy policies for Superagent
Superagent is committed to protecting your data privacy and security. We implement a zero-retention policy to ensure your sensitive information remains confidential.
Zero Data Retention
Superagent enforces zero retention on all data processed through our APIs. This means:
- No prompt storage: Your input prompts are not stored or logged
- No response storage: Model outputs and responses are not retained
- No file storage: Uploaded files (for Guard, Verify, or Redact) are immediately discarded after processing
- No conversation history: We do not maintain conversation logs or chat histories
Your data is processed in real-time and discarded immediately after the API response is delivered.
What We Do Store
The only data we retain is:
- Token usage metrics: The number of tokens used per request for billing and usage tracking purposes
These metrics contain no content from your requests or responses—only numerical counts for billing transparency.
Training on Your Data
Superagent does not train models on your data unless you explicitly request it. Our purpose-trained models (Guard, Verify, and Redact) are pre-trained and deployed for production use.
If you're interested in custom model training or fine-tuning for your specific use case, please contact our team to discuss options and explicit data sharing agreements.
Compliance and Security
Our zero-retention policy helps you maintain compliance with:
- GDPR (General Data Protection Regulation)
- HIPAA (Health Insurance Portability and Accountability Act)
- SOC 2 compliance standards
- CCPA (California Consumer Privacy Act)
Since we don't retain your data, there's no risk of unauthorized access, data breaches, or compliance violations related to stored customer data.
For more details on our security practices, certifications, and compliance documentation, visit our Trust Center.
Questions?
If you have questions about our data retention policies or need specific compliance documentation, please contact our support team or visit our Trust Center.